WAYLILY / HELP
How can we help?
Find answers below or get in touch directly.
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GOOD TO KNOW
A few things, made clear.
What you can do today, and what is still on the way.
What is Waylily?
Waylily brings questionnaires, client details, timelines, contacts, locations, and event-day updates into one project.
Can I send a questionnaire to a client?
Yes. Create a client-specific questionnaire, connect it to a project, and send a branded email invitation or copy a private link. Clients don't need a Waylily account.
Can clients return to their questionnaire later?
Yes. The same private link opens their saved answers, so they can finish later or make changes. Once you lock the questionnaire, they can view their answers but cannot edit them. You can unlock it or disable the link at any time.
Where are completed questionnaire answers stored?
Client questionnaires are assigned to event projects. The event professional can review responses from the Questionnaires view in the connected project.
Can I personalize questionnaire invitations?
Yes. You can adjust the email subject and introductory message before sending an invitation through Waylily.
Who is it for?
Photographers, wedding and event planners, coordinators, and other people running events.
Is Waylily free?
Free includes up to 2 working projects, with 1 active at a time and 2 event reactivations per calendar month. Completed or archived projects do not count toward that allowance. Plus, Studio, and Business are planned with unlimited projects. Plus will include AI Import and questionnaires, while Studio includes team invitations and live chat. Paid subscriptions have not launched yet.
Does every employee need a separate subscription?
No. The planned Studio and Business subscriptions belong to your organization. Studio includes 5 seats total, including the owner. Business will offer an agreed seat allowance for larger companies under one bill. Invited employees receive the company plan’s features; project assignments and roles determine what they can access or edit. Organization billing and seat management are not yet available.
Do guest viewers use employee seats?
No. Planned guest links for Plus, Studio, and Business will be view-only and won’t count toward employee seat allowances. Guests will only see selected event information and cannot edit it. Guest links are not yet available.
Do I need a credit card?
No. You can create an account and use the currently available features without entering payment information.
Will Waylily have paid plans?
Free is $0 with 2 working projects. Plus, Studio, and Business are planned to include unlimited projects. Plus is listed at $19/month and Studio at $79/month. Studio is planned for up to 5 internal members, including the owner. Business will offer custom pricing for larger teams. Paid plans are not yet available for purchase; joining today does not start a paid subscription.
How do I get support or share feedback?
Visit our Support page or email hello@waylily.com. Approved testers can open their Tester Hub to send suggestions and track their contributions.
What do approved testers receive?
Active approved testers receive complimentary access to all available Waylily features, including new features as they launch, in exchange for regular feedback. Share your first check-in within two weeks of joining, then send feedback every 30 days to keep participation current.
Can I invite people to my event?
Event team invitations, shared project access, and live chat are Studio features. During early access, they are available on approved tester-owned projects.
Can I share event details with vendors outside my team?
Guest view-only event links are planned for Plus, Studio, and Business. Guests will not need an account or count toward internal team limits. This is separate from existing client questionnaire links and is not available yet.
Can I start without a document?
Yes. You can build a timeline from scratch or import an existing one.
Which files can I import?
You can import PDF, Word (.docx), or text files, or paste a schedule, then review the detected entries. AI Import is included in the Plus plan.
Can I edit imported details?
Yes. Review and correct detected timeline activities, contacts, and other entries before saving selected items.
What if the event runs late?
Event Mode lets you adjust the schedule and see revised times beside the original times.
Does Waylily work on phones?
Waylily is a responsive website designed for mobile and desktop browsers.
Is my event saved?
When you save an event while signed in, its details are stored in your Waylily account. For details on handling personal information, read our Privacy Policy.
Still have questions? Contact Waylily · Privacy Policy